Refund policy

We have a zero return policy as every item we sell is fully customized to each customers needs. Once the order has been placed and produced it cannot be returned. 

 This does not mean if you have an issue we will not take care of it. It means you can't return them just because you changed your mind, ordered too many, or any other situation fully outside of our control.

 We are not financially responsible If the delivery agent (USPS/UPS) fails to deliver it on time. ALL delivery timeframes from ALL shipping agents are estimates only. If you need a guaranteed option you must reach out to us before ordering. 

Example: Purchasing UPS overnight on Wednesday. Ships Thursday with tracking showing this, should deliver Friday. UPS delays the package, does not deliver it on Friday and does not deliver it until Monday due to the weekend. This is outside of our control and does not automatically mean you will receive a full refund including shipping costs. However, IF we shipped it late and the delay is due to us, that is different, please reach out to us for a resolution.

You can always contact us for any return question at Micah@DTFCreations.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at Micah@DTFCreations.com.